Manager, Enterprise Solutions & Analytics

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Requirements:

• You have a minimum of five years of professional work experience preferably in the nonprofit or CDFI industry.
• You have at least 3 years of Salesforce administrator-level experience.
• Proven experience and knowledge of technology and system solutions in environments like financial services lending, grants management, project management, and/or CDFI.
• Experience in developing and managing third-party integrations, AppExchange applications, and APIs.
• Strong project management skills with demonstrated success managing multiple projects.
• Comfortable working independently, within a highly collaborative team, and across an organization.
• Strong communication skills to explain technical information to non-technical stakeholders.
• Flexible, adaptable, and open to learning new systems.
• Committed to continuous improvement and demonstrate a growth mindset.
• Proficient with Microsoft Office (Excel, PowerPoint, FormAssembly, Power BI), visualization tools (Visio, Lucidchart), Salesforce, and loan servicing software.

Responsibilities:

• Independently manage the goals for Salesforce scalability, automation, implementations, and integrations, aligning with organizational and departmental planning tools.
• Address and resolve user issues and requests related to Salesforce and other third-party applications within NFF’s case management system, ensuring seamless user experiences.
• Maintain all system customizations and regularly audit automated processes. Promptly resolve any errors that arise to ensure system integrity.
• Leverage industry best practices and deep Salesforce expertise to design scalable solutions that align with organizational goals and objectives.
• Develop and manage integrations between Salesforce and third-party applications.
• Assess requests for new software and evaluate acquisitions based on their fit within NFF’s current tech stack and business needs.
• Lead the design, implementation, and deployment of technological solutions with minimal supervision.
• Manage the full lifecycle of technical projects, from planning and task delegation to milestone tracking and delivery.
• Identify and implement enhancements to existing systems and processes.
• Collaborate with third-party vendors, managing invoicing and budgeting.
• Contribute to data management, impact reporting, and analytics.
• Partner with IT and Cybersecurity leadership to assess, approve, and implement new software rollouts.