New Graduate Product Leadership Program

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Requirements:

• Don’t enjoy talking to customers. We talk to our customers day in and day out.
• Don’t enjoy writing. We write a lot, and we hold our writing to a high standard.
• Expect to be told what to do. In your role you’ll be expected to actively seek out problems for customers.
• Don’t like working with data or math. As a marketplace company, we have a highly quantitative culture.
• Don’t want an intellectual challenge. The problems we face are novel and challenging.

Responsibilities:

• Talk to customers, understand their problems, and surface issues we weren’t devoting enough attention to.
• Embed within an operational team and solve customer problems.
• Write weekly write-ups and other documentation to keep others up to date with your work.
• Write a project plan to solve a major issue affecting many customers in your first 90 days.
• Broadcast the plan to relevant stakeholders, get their feedback, and adjust it.
• Execute on the plan and report findings to the executive team.