Technical Support Agents -Vodafone

Posted 2024-10-16

💎 Seniority level: Entry, Previous experience in a similar customer support role ideal (not required)

📍 Location: Greece

🔍 Industry: Telecommunications

🗣️ Languages: Greek, English

⏳ Experience: Previous experience in a similar customer support role ideal (not required)

🪄 Skills: Communication Skills

Graduate of Technical High School or I.E.K. focused on Information Technology or Telecommunications.
Previous experience in customer service roles is ideal but not mandatory.
Excellent communication skills with a customer-centric approach.
Good command of the English language.
Proficient in the use of computers.
Team-oriented with a collaborative spirit.

Provide support to existing customers through managing and understanding their requests.
Offer detailed information on technical issues related to fixed telephony, subscription television, and Internet services.
Maintain trust and cooperation within customer relationships through a customer-centric approach.
Ensure timely updates to the CRM database after each call and maintain thorough records.