Bilingual Seniors Calling Seniors - Peer Caller Program

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Requirements:

• You have experience being a member of a Medicare Advantage Plan.
• You have a passion for helping people and serving others.
• You have a flexible schedule, with the ability to work a minimum of two hours during the day.
• You have strong people skills and are comfortable on the phone with others.
• You can work independently, maintaining a consistent work ethic in a remote work environment with little oversight.
• You are committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks.
• Are In the PT or MT time zones

Responsibilities:

• You will maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls.
• You will master the details of campaign workflows and scripts while developing a conversational style that highlights your personality and leads to great conversations.
• You will effectively engage with members during calls.
• You will enter and update member information and notate conversations in our call system.
• You will maintain a positive, professional attitude when dealing with health plan members.