Director of Partner Operations

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Requirements:

• Bachelor’s degree in business administration, Operations Management, or a related field.
• Minimum of 8 years of experience in partner operations, channel management, sales operations or a similar role.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, able to build and maintain relationships with key stakeholders.
• Demonstrated expertise in project management and tracking strategic initiatives to successful completion.
• Demonstrated ability to develop and implement strategic plans that drive partner success.
• Familiarity with CRM systems and partner data to streamline operations and reporting.
• Extensive experience in the implementation and utilization of PRM systems and tools.

Responsibilities:

• Develop and execute a comprehensive operations strategy for Calabrio’s partner ecosystem to enhance efficiency and drive partner success.
• Identify and implement improvements in partner onboarding, engagement, and support processes to maximize productivity and satisfaction.
• Monitor partner performance, utilizing data to provide actionable insights that drive continuous improvement and align with business goals.
• Create detailed reports on partner operations metrics and KPIs, offering insights and recommendations to senior leadership.
• Streamline processes for quoting, selling, closing, and driving partner-led opportunities to optimize the sales cycle workflow.
• Optimize data workflows to support effective partner development and growth.