Customer Support & Sales Representative

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Requirements:

• 1-2+ years of related experience.
• High school degree or equivalent required.
• Must have a clear background to qualify.
• Excellent customer service skills.
• Ability to work independently and within a team.
• Ability to work efficiently in a high multitasking environment.
• Excellent written and verbal communication skills.
• Experience with Microsoft Office and Google suite products.
• Must be able to type a minimum of 25 wpm.

Responsibilities:

• Provide inbound customer account support and administrative processing support.
• Handle inbound customer service calls from potential and current Legal Shield customers.
• Perform data entry and data look-up as needed.
• Ensure a great customer experience consistently.
• Administer acceptance of assignments from clients/lenders.
• Utilize client and/or lender databases as applicable.