Senior Software Implementation Consultant (US)

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Requirements:

• Significant experience implementing complex SaaS and/or ERP solutions to enterprise customers, including Accountancy, Professional Services, Media Agencies or IT Consultancies.
• Hands-on experience configuring SaaS solutions and mapping data for integrations.
• Strong customer facing skills, we need you to win their hearts and minds and hand-hold them through their Dayshape journey.
• A consultative attitude and demonstrable experience providing solutions to customers' requirements, for example, experience in a Business Analyst position.
• You can contextualise the pain points in a customer’s business and understand how to apply and configure Dayshape to solve those.
• A logical and analytical approach to problem-solving.
• We are looking for a self-starter, with boundless enthusiasm.
• Experience mentoring less experienced members of the team.
• Comfortable deputizing for a Project Manager.

Responsibilities:

• Work on no more than 2-3 projects at any one time, doing the following:
• Act as a liaison between business stakeholders and technical teams to gather requirements, design solutions, and ensure successful delivery of projects.
• Collaborate with business units to understand their needs, translate them into configuration and data specifications, and drive the implementation of those solutions.
• Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analyses, input to Statement of Works and onboard customers to Dayshape.
• Deliver comprehensive demos of Dayshape to new and prospective customers as part of the pre-sales and onboarding project process ensuring to contextualise how the product can be used to meet and improve their business process.
• Understand and build workflows for Accountancy and Professional Services firms.
• Run large onsite UAT sessions, managing issue trackers and tickets to ensure timely resolution, working with product to translate enhancement requests.
• Prepare and deliver customer train the trainer training.
• Work with large complex data sets, you will be excellent at using at Excel.
• As a senior member of the department you will support the Professional Services team with technical guidance, identify areas of improvement for customers and Dayshape rollout methodology.
• Mentor less experienced members of the team, ensuring you share your knowledge and experience and instil best practice ways of working.
• Support the production of Statement of Works by inputting into solutioning the implementation of Dayshape.