Customer Support Associate

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Requirements:

• Proven experience in a busy, multi-channel customer-facing role
• Experience working, and thriving, in a fast-paced, early-stage tech environment
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• A problem-solver who takes pleasure in helping others
• An independent worker who also excels in team settings
• Legal background or experience in the legal field is a plus

Responsibilities:

• Responding to customer enquiries over email, chat and phone calls
• Unblocking users and helping them understand how to use the Lawhive platform
• Being the first point of contact for any escalations, and improving the customer experience
• Daily and weekly customer operations tasks such as KYC, handling online reviews, etc