Customer Operations Associate - Costa Rica

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Requirements:

• Problem-solving skills: ability to identify and solve complex problems effectively.
• Critical thinking: analyze information and make sound decisions.
• Great command of English: excellent written and verbal communication skills.
• Collaborative: ability to work effectively in a team environment.
• Technical proficiency: understand technical concepts and explain them simply.
• Being organised: manage multiple tasks effectively.

Responsibilities:

• Act as the primary point of contact for clients, offering timely and effective support across email, chat, and phone.
• Develop deep knowledge of Momos software from setup to launch and adapt to updates.
• Answer how-to questions, help customers navigate tools, conduct troubleshooting, and escalate complex issues when necessary.
• Provide user support across the customer base and show composure and flexibility as customer needs evolve.