Service Desk Agent L1 with German

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Requirements:

• Fluent in German and English; knowledge of other languages is an advantage.
• Advanced knowledge of MS Office applications is a plus.
• Demonstrated problem-solving and analytical skills.
• Effective communication and attention to detail.
• Ability to multi-task and work independently.
• Willingness to follow direction and adhere to best practices.
• Strong planning and organizing skills.
• Team player with a supportive personality.
• Candidates must declare a criminal record extract not older than three months.

Responsibilities:

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.
• Meticulous documentation of end user issues in ITSM tool.
• Adherence to processes and knowledge documents.
• Ticket backlog management.
• Continuous service improvement activities such as knowledge script creation and training document updates.
• Close collaboration with Onsite IT technicians.