Technical Writer, ServiceNow

View full description

Requirements:

• Bachelor’s degree in Technical Writing, Education, Communication, or a related field (or equivalent experience).
• 5+ years of proven experience in technical writing in a technical or complex product environment.
• Experience in writing technical documentation for software platforms (e.g., API documentation).
• Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Strong ability to translate complex technical information into clear, user-friendly language.
• Proficiency with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence.
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously.
• Business traveling up to ~25%.
• Must be authorized to work for any employer in the U.S.

Responsibilities:

• Collaborate with technical staff and product teams to gather comprehensive product specifications and features.
• Create, update, and maintain tailored documentation for various personas including end-users, managers, admins, solution consultants, and developers. Documentation includes product guides, FAQ, and release notes.
• Ensure all documentation is technically accurate, clear, consistent, and easily understandable.
• Develop and manage a technical knowledge base that serves as a resource for in-depth technical information.
• Incorporate visual aids, diagrams, and charts to support textual content and facilitate better understanding.
• Work closely with product management, development teams, and customer service to ensure documentation and training materials align with user needs and product evolution.
• Engage with users and stakeholders across various levels to gather feedback and enhance documentation and training efficacy.
• Act as a liaison between technical teams and non-technical users, facilitating clear and effective communication of complex concepts.
• Stay updated on ServiceNow platform updates, features, and industry trends.