Principal Technical Business Analyst

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Requirements:

• Degree qualified in an appropriate discipline (technical degree or equivalent hands-on experience preferred).
• Minimum of 3 years leading a high-performing presales, consulting or customer success team.
• 7+ years of experience in technical business analysis or a related technical role.
• Strong technical background with experience in solution design and implementation.
• Proven track record in managing client relationships and delivering technical solutions.
• Experience in shaping and delivering data use cases and providing data governance guidance.
• Demonstrated experience operating at the executive level with clients.
• Exceptional listening and communication skills.
• Polished interpersonal style with high emotional intelligence and client-centricity.

Responsibilities:

• Lead the technical requirements gathering process, working closely with clients and stakeholders.
• Analyze complex business processes, systems, and data to design robust technical solutions.
• Develop detailed technical documentation, including specifications and process flows.
• Collaborate with development teams to ensure solutions meet client expectations.
• Conduct solution testing and validation for quality assurance.
• Oversee technical delivery of client projects, ensuring timely and budget-compliant completion.
• Act as the primary technical point of contact for key clients, building strong relationships.
• Ensure effective client onboarding and training on technical aspects.
• Conduct workshops to identify challenges and provide tailored solutions.
• Monitor client usage and provide support for maximizing product value.
• Track performance metrics and identify opportunities for improvement.
• Provide mentorship to junior professionals and promote best practices.
• Facilitate communication between internal teams and clients for successful outcomes.
• Manage and lead a team of business analysts and delivery professionals, ensuring clear communication.
• Foster a collaborative team environment and address team conflicts.