Global Healthcare Operations Manager

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Requirements:

• 6+ years of professional experience
• Bachelor’s degree
• 2+ years of experience working in strategy and operations focused on EMEA markets
• Degree in a health related field and/or knowledge of the women’s health, fertility and/or hormonal health space
• Experience with provider network strategy and/or provider relationship management
• Strong operator & project manager with the ability to implement and improve processes and programs
• Comfortable with ambiguity in fluid, fast-paced situations
• Incredible attention to detail and ability to context switch with ease
• A supportive team player who loves to engage with others across cultural, functional and geographic lines.
• Global awareness and cultural sensitivity with an interest in working in a diverse and inclusive environment.
• Excellent communication and organization skills.
• The ability to explain complex concepts in a simple way and provide high level summaries and drill downs to the details, when necessary.
• Additional language competency.

Responsibilities:

• Deliver on priorities and KPIs related to tier 2 support of members, provider network growth, and journey offerings.
• Work closely with key country consultants to leverage their expertise and contributions towards company OKRs; this would include capacity and resource planning alignment with consultants.
• Pair with in-country team members to support and expand our partner provider ecosystem.
• Support expansions for our full suite of programs in EMEA including fertility, adoption, surrogacy, pregnancy, menopause and low-testosterone.
• Work closely with Global Operations teammates to elevate Carrot’s strategic positioning within the global healthcare and provider ecosystems across Carrot’s fertility and family-forming programs.
• Collaborate with other Global Operations team members and consultants, as well as with cross-functional partners across member and customer service teams to deliver on departmental and company-wide goals.
• Drive operational improvements and processes that support the team in delivering a high-quality member and customer experience.