Travel Services Agent - Trilingual Speaking (Fully Remote)

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Requirements:

• Excellent written and spoken English, along with Mandarin and Cantonese.
• Outstanding communication and interpersonal abilities, with a calm and professional demeanor at all times.
• A genuine dedication to going the extra mile for customers, with tact, diplomacy, and a knack for creative solutions.
• Thrive in a dynamic, ever-changing environment, where your flexibility and adaptability shine.
• Previous experience in travel and customer service, especially handling high call volumes, is highly valued.

Responsibilities:

• Engage directly with customers via phone and email to understand their requirements and expertly guide them through the reservation process.
• Manage a high volume of interactions, ensuring each one is handled with professionalism and efficiency.
• Be a problem solver, dedicated to customer satisfaction, showing initiative and creativity to best meet the unique needs of each member.
• Collaborate with a passionate team, but also have the autonomy to work independently and make decisions that enhance the customer experience.