Traveler Care Specialist, Luxury Travel (Customer Service, Sales)

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Requirements:

• Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
• Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
• Strong customer service-focused skills, with a passion for building strong relationships with travelers.
• Excellent fluency in oral and written English.
• A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
• Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
• Comfortable with technology and able to quickly learn and adapt to the use of new software.
• Thorough knowledge of Google Workspace (formerly G Suite) is preferred.
• Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
• Willingness to work flexible hours, including weekends, evenings, and holidays.
• A Bachelor's degree or higher is preferred.

Responsibilities:

• Provide exceptional customer service to travelers by taking ownership of their inquiries, and becoming their trusted advisor throughout their use of Zicasso services.
• Assist and serve clients in a way that meets their needs and exceeds their expectations.
• Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso.
• Lead cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
• Partner with senior leadership on projects and initiatives to solve problems and create innovative solutions.
• Leverage Zicasso’s data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
• Provide consultation and advice to move general inquiries to destination-specific trip requests.
• Coach and mentor team members as needed.