Medical VA (Bilingual - Mandarin/English)

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Requirements:

• Fluent in both Mandarin and English, with excellent verbal and written communication skills in both languages.
• Previous experience as a Medical Virtual Assistant or in a similar role is preferred.
• Proficient in using EMR systems, with a strong understanding of medical terminology and documentation.
• Excellent communication skills, both verbal and written, with the ability to explain complex medical concepts to patients in a clear and concise manner.
• Strong organizational skills and attention to detail, ensuring accurate record-keeping and data entry.
• Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proven track record of providing exceptional customer service and maintaining professional relationships with patients and healthcare professionals.
• Ability to work independently and collaboratively as part of a remote team.
• Familiarity with medical billing and coding processes is a plus.

Responsibilities:

• Utilize your familiarity with EMR systems to manage patient records efficiently and accurately.
• Update and maintain EMR systems with new patient information, medical history, and treatment plans.
• Provide exceptional customer service by promptly and professionally responding to patient inquiries via phone, email, or chat.
• Explain our services to new patients, ensuring they have a clear understanding of how our systems work and what to expect.
• Assist healthcare professionals in scheduling appointments, managing calendars, and coordinating follow-up care.
• Collaborate with medical billing teams to ensure accurate coding and billing information.
• Maintain strict patient confidentiality and adhere to HIPAA regulations in handling sensitive medical information.
• Work closely with the team to ensure seamless coordination and communication.