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Renewals Manager

Posted 2024-10-12

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💎 Seniority level: Manager, 8+ years

📍 Location: United States, Pacific Time

💸 Salary: $148,750 - $175,000 per year

🔍 Industry: Mental Health Benefits

🏢 Company: Modern Health

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: LeadershipBusiness DevelopmentPeople ManagementSalesforceCross-functional Team LeadershipBusiness developmentCommunication SkillsAnalytical SkillsCollaborationNegotiation

Requirements:
  • 8+ years of Client Success /Account Management experience within an Enterprise SaaS organization.
  • 3+ years of experience within a renewals team.
  • Experience with buyers in the HR, People, Benefits or Total Rewards space is a plus.
  • Consistent track record of success with meeting and exceeding retention goals and revenue targets.
  • Excellent organizational skills with the ability to prioritize tasks, take initiative and work independently and as part of a team.
  • Experience with Salesforce.com.
Responsibilities:
  • Drive the renewals and upsell motion in collaboration with the Client Success team to increase retention and expansion.
  • Actively engage with key decision-makers and the CS team to mitigate renewal risks.
  • Negotiate and execute renewal contracts that align with company & client goals.
  • Maintain rigor and accuracy around forecasting methodology.
  • Work cross-functionally and across the executive layer as needed to execute risk mitigation strategies and drive appropriate actions with internal teams.
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet.
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