Nightshift Spanish Player Support Advocate

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Requirements:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• Logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and/or PC gaming advantageous.
• Comfortable discussing technical faults/issues relating to game consoles/PCs.
• IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT/PC support background advantageous.
• Ability to multitask, handling multiple chats, emails, and calls per hour.
• Desire to help, support, and provide the best customer experience possible.

Responsibilities:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority while protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue.
• Communicating effectively while working within a dynamic team structure with individual and shared team objectives to ensure the best customer care experience.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with colleagues across the wider global customer community to identify any trends in customer queries.