Remote - IT Junior Support Engineer

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Requirements:

• Remote fulltime availability 5-day work week (Mon-Fri in Eastern Time Mon-Fri 10-5 PM with 01 hour lunch).
• Availability for a few hours over weekends on demand basis.
• Bring Your Own Device: You need to have a computer matching the company's requirements.
• 3-5 years' experience of IT support &/or administration.
• Experience working in a fast pace, high scaling startup environment.
• Technical experience including but not limited to: Microsoft Azure, Password Management (Keeper), Operating System Troubleshooting, Office 365, ATERA, AnyDesk, AWS Basics.
• Customer first orientation, proactive approach to problem solving, detail oriented and self-driven.
• Excellent communication skills and solution-oriented mindset.

Responsibilities:

• Provide support to all company departments with BYOD devices.
• Remotely onboard and offboard employees following protocols.
• Build and validate Standard Operating Procedures (SOPs).
• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to operating systems, software applications, and hardware.
• Manage and maintain IT systems and infrastructure, including password management, license control, and device management.
• Troubleshoot and resolve network issues, including network connectivity and routing problems.
• Support Microsoft Azure and other cloud-based services.
• Collaborate with other teams to resolve complex technical issues.
• Stay up-to-date with the latest technologies and trends in the IT industry.
• Collaborate and manage vendor relations.