Bilingual Collections Associate (Spanish)

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Requirements:

• Demonstrated historical career stability.
• Fluent in Spanish.
• High school diploma or GED equivalent required.
• Minimum of 6 months of Collections experience or 1 year of related customer service experience.
• Detail-conscious and task-oriented mindset.
• Commitment to excellent customer service to our customers and dealer partners.
• Excellent written and verbal communication skills.
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.

Responsibilities:

• Provide customer service regarding collection issues in a heavy traffic call center.
• Responsible for opening clients' complaints.
• Deescalate customer issues and escalate to appropriate manager if needed.
• Resolve client discrepancies; reconcile customer disputes pertaining to outstanding due balances.
• Meet defined department goals and activity metrics.
• Daily / weekly reporting to direct supervisor.
• Skip Tracing, if necessary.
• Provide pay off quotes to dealers and customers.
• Contact repossession agents as necessary.
• Provide written account information as requested by customers.
• Answer inbound phone calls as needed.
• Handle transfer of ownership.