Figure Markets

👥 101-250💰 $60,000,000 Series A 9 months agoBlockchain💼 Private Company
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Figure Markets is revolutionizing private capital markets using blockchain technology. We operate a decentralized custody marketplace for a diverse range of assets, including cryptocurrencies, stocks, bonds, and credit, offering best-in-class leverage, margining, and liquidity. Our platform provides transparency and efficiency, built on the Provenance Blockchain and utilizing its native Hash token. This commitment to innovation is further demonstrated by our recent Series A funding round of $60 million, fueled by leading investors such as Jump Crypto and Pantera Capital. Our engineering team leverages a robust tech stack including Java EE, Material-UI, and FullStory, alongside infrastructure components like DNSSEC and U.S. server locations. We foster a collaborative and innovative environment, embracing remote work within Ireland with opportunities for in-person collaboration in Dublin/Kilkenny. We are actively expanding our global presence, creating exciting opportunities for growth and development. We're a rapidly growing company (101-250 employees) with a strong emphasis on creating exceptional customer experiences. Our commitment to excellence extends to our benefits package, which includes competitive salaries, equity stock options, comprehensive health insurance, and a flexible time-off policy. We seek individuals passionate about blockchain and financial technology who share our vision of a more transparent and efficient financial future. Figure Markets is committed to fostering a supportive and inclusive workplace where innovation and collaboration thrive. We encourage our employees to continuously develop their skills and contribute to our shared mission of democratizing finance through blockchain technology.

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🔥 Customer Success Agent
Posted 13 days ago

📍 Ireland

🧭 Full-Time

🔍 Blockchain and Cryptocurrency

  • 2+ years of experience in client service or business support in Tech, FinTech, or Financial Services.
  • Strong verbal and written English communication skills.
  • Ability to quickly prioritize in a fast-paced environment.
  • Excellent interpersonal skills for effective stakeholder interaction.
  • A passion for digital currency and blockchain technology.
  • A creative mindset for proposing innovative solutions.
  • Comfortable working in a rapidly changing startup environment.

  • Manage all queries related to customer onboarding, trading, custody, and transaction issues.
  • Handle inbound inquiries and establish outbound communication through various channels.
  • Provide accurate information to resolve customer issues independently.
  • Continuously educate oneself with relevant information to support operations.
  • Escalate issues to team leaders as necessary and adhere to quality assurance standards.
  • Participate in projects aimed at achieving team objectives and maintaining teamwork.

BlockchainAnalytical SkillsCustomer serviceExcellent communication skillsTroubleshooting

Posted 13 days ago
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