Lovevery

Lovevery is an early learning platform that offers a stage-based system of information for parents and products for children.

101-250 employees

Founded 2015

$100M series c

Baby

Private Company

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Baby Child Care Parenting

Remote Work Available

This company offers remote work opportunities.

Open Positions2

Remote working option available anywhere in the U.S.Full-TimeDirect-to-consumerPosted

Associate, Customer Experience

Manage complex, sensitive, and escalated customer situations that require individualized assessment and resolution
Own cases from initial contact through resolution, maintaining consistent follow-through across all customer touchpoints
Exercise sound judgment in applying and flexing policy while ensuring customers feel heard and respected
Triage and track customer concerns requiring elevated care, including safety-related reports
Support quality review processes by analyzing customer feedback for systemic issues and trends
Partner with your manager and cross-functional teams to uphold consistency and compliance standards
Maintain accurate and thorough records to protect customers and the Lovevery brand
Serve as an internal resource for the broader support team, providing guidance on edge cases

DocumentationCritical thinkingCross-functional collaboration+3 more

Showing 1 of 2 positions

About Lovevery

Lovevery transforms early childhood development with science-backed play products and a comprehensive learning platform. You empower parents worldwide, from 34 countries, to give children the best start. Their Montessori-inspired approach helps children aged 0-5 build crucial brain and motor skills. This certified B Corporation shapes brighter futures for families. Lovevery products have won awards from TIME Magazine, Fast Company, Red Dot, Good Housekeeping, Forbes, Parents' Choice, and NAPPA.

How We Work

You will join a purpose-driven team, committed to families and excellence. The culture celebrates differences and supports true inclusion. Collaboration is key; everyone goes above and beyond to support each other. You can work remotely from anywhere in the US for many roles. In-office roles typically require a 4-day on-site presence. This team champions an inclusive environment, ensuring all voices are heard.

Engineering at Lovevery

You will contribute to building a modern data warehouse, crucial for unlocking insights through strategic architecture. You'll tackle complex data challenges, leading architecture discussions and implementing robust, scalable data models. They continuously improve transformation and visualization layers. You will leverage DBT expertise to impact data transformation. Lovevery is embracing AI-driven solutions to improve velocity and results. You'll use technologies like Ruby on Rails, Python, AWS, Docker, Kubernetes, Redis, RabbitMQ, Elasticsearch, and GraphQL. Client-side development involves JavaScript, Swift, Java/Kotlin, React, and Next.js.

Why Join Us

You will deliver high-impact code that creates pipelines, visualizations, and dashboards.
You can lead efforts on the data platform and help set its direction.
You will collaborate closely with cross-functional teams, translating requirements into technical solutions.
You will champion AI and automation, streamlining development and enhancing self-serve capabilities.
You will be empowered to bring your best and achieve your full potential.

Benefits & Perks

Competitive salary, benefits, and stock option package
3 weeks PTO in year 1 + 14 paid holidays and 5 days sick time
Generous parental leave
Any equipment you need to get the job done
Free/discounted Lovevery products
Childcare benefits, health, dental, and vision insurance
401(K) with charitable contribution matching