- Serve as the primary accessibility advisor and client success partner for multiple client accounts.
- Build and maintain strong client relationships by understanding business needs, priorities, and accessibility goals.
- Provide strategic guidance on digital and organizational accessibility, including compliance obligations, risk areas, and improvement opportunities.
- Advise clients on accessibility standards and best practices, including Section 508, WCAG, ADA, and other applicable accessibility requirements.
- Partner with internal and external stakeholders to develop remediation strategies and implementation plans.
- Translate technical accessibility concepts into clear, client-friendly recommendations for both technical and non-technical audiences.
- Monitor client satisfaction, identify areas for service improvement, and proactively address concerns.
- Prepare reports, presentations, status updates, and recommendations for client meetings and leadership briefings.
- Stay current on evolving accessibility standards, regulations, tools, and industry practices.
- Collaborate across teams to ensure consistent, high-quality service delivery and client success outcomes.
Project ManagementMicrosoft Office Suite