Civica

Civica UK Ltd is a global leader in public sector software, leveraging 30 years of experience to enhance public services worldwide. With a workforce of around 5,000 employees, the company operates across multiple countries including the UK, Ireland, Australia, and Canada. Civica is known for its strong organizational culture, having earned the Investors in People ‘Gold’ standard in the UK.

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Jobs at this company:

🔥 Level 2 Support Analyst - Local Government (P612)

Posted 20 days ago

📍 Australia

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Experience providing Level 2 support for enterprise applications
Proficiency in supporting cloud-based applications and integrations
Understanding of database structures, APIs, and system workflows

💡 Responsibilities

Diagnose and resolve complex application issues
Handle escalations and follow ITIL best practices
Collaborate with developers and implementation teams
Mentor Level 1 support analysts

SQLCloud ComputingAPI testingRESTful APIsTroubleshootingTechnical support

Posted 20 days ago