Support Services Communications Specialist

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Requirements:

• 5+ years of experience in communications, preferably in a technical support or customer support environment.
• Proven ability to translate technical concepts into clear, compelling messages for a variety of audiences.
• Experience collaborating with cross-functional teams, especially in sales enablement and marketing.
• Strong writing, editing, and storytelling skills, with an ability to engage both internal and external stakeholders.
• Experience managing communication projects from concept to execution.
• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.

Responsibilities:

• As the Communications Specialist – Technical Support, you will lead communication strategies that showcase the value and technical evolution of our support services.
• You'll collaborate closely with internal stakeholders, including Sales Enablement on RFP responses and Marketing on content related to support services and new offerings.
• Additionally, you’ll develop cohesive messaging to communicate the benefits of these services to both internal teams and external audiences.
• Develop and execute communication plans that promote the value of our Technical Support and Customer Care services.
• Ensure alignment with evolving technical advancements.
• Produce high-quality content, including newsletters, internal memos, RFP responses, external articles, and social media posts.
• Convey the value and enhancements of our support services while developing messaging that highlights innovations.
• Monitor and adjust communication strategies based on feedback and metrics.