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Director, Customer Success Digital (Remote)

Posted 2024-09-27

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💎 Seniority level: Director, 10+ years in Customer Success or similar role, 5-8 years in talent management

💸 Salary: 184720 - 285180 USD per year

🔍 Industry: Security and compliance automation

⏳ Experience: 10+ years in Customer Success or similar role, 5-8 years in talent management

Requirements:
  • 10+ years of proven experience in Customer Success or similar role focusing on scaled and digital transformation from SaaS organizations.
  • 5-8 years of talent management experience with a record of accelerating GRR/NRR.
  • Project management or IT leadership experience; change management experience is desirable.
  • Experience in tool evaluations and integrations with the latest technologies to improve product adoption.
  • Strong leadership and influencing skills.
  • Excellent communication and interpersonal skills.
  • Strategic thinking and problem-solving abilities.
  • Proficiency in project management methodologies.
  • Understanding of digital technologies and their business applications.
Responsibilities:
  • Collaborate with management to define digital transformation objectives.
  • Develop strategies for integrating digital solutions into business processes.
  • Lead planning, execution, and monitoring of digital projects.
  • Drive change management to foster digital adoption.
  • Provide guidance for transitioning to new tools and processes.
  • Establish metrics to measure success of digital initiatives.
  • Manage performance of Scaled CSMs and monitor data for optimization.
  • Create training programs to build digital competency.
  • Stay updated on industry trends and drive continuous improvements.
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