Director, Customer Success - West

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Requirements:

• 8+ years in a customer-facing technology role.
• 2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales).
• Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurity.
• A demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycle.
• A demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practice.
• A demonstrated ability to thrive in a fast-paced, changing environment with lots of autonomy.
• Critical thinking skills and a strong point of view on how to maximize customer value.
• BS/BA degree or equivalent experience.

Responsibilities:

• Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes.
• Translate a spectrum of customer requests and interests into actions and results.
• Serve as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and Engineering.
• Bring your knowledge and our best practices forward to maximize customer value.
• Enhance our maturing, global Customer Success at BigID.
• Contribute integrally to BigID’s growth and success by driving Net Dollar Retention.