Traveler Care Specialist, Luxury Travel (Customer Service, Sales)

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Requirements:

• Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
• Passionate about travel, with extensive experience traveling abroad and curiosity about new destinations.
• Strong customer service-focused skills, with a passion for building relationships with travelers.
• Excellent fluency in oral and written English.
• A cheerful and confident person who is adaptable to different styles of communication.
• Highly motivated and enthusiastic, willing to put in extra effort in a start-up environment.
• Comfortable with technology and quick to adapt to new software.
• Thorough knowledge of Google Workspace (Docs, Sheets, Slides) is preferred.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours, including weekends, evenings, and holidays.
• A Bachelor's degree or higher is preferred.

Responsibilities:

• Provide exceptional customer service to travelers by taking ownership of their inquiries, and becoming their trusted advisor throughout their use of Zicasso services.
• Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso.
• Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso.
• Lead cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions.
• Partner with senior leadership on projects and initiatives to create innovative solutions.
• Leverage Zicasso’s data, analytics, and technology to set new standards for customer success.
• Provide consultation and advice to move general inquiries to destination-specific trip requests.
• Coach and mentor team members as needed.