Client Success, Account Manager (Site Selection Team)

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Requirements:

• Proven track record in client relationship management, especially in clinical research or healthcare.
• Strong understanding of clinical research site operations and trial needs.
• Excellent communication and interpersonal skills.
• Proficient in CRM software and data management platforms.
• Detail-oriented with a focus on accuracy in communication and record-keeping.
• Ability to manage multiple tasks and meet deadlines.
• Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or related field.
• 3-5 years of experience in client success or account management roles, preferably in healthcare or clinical research.
• Experience in customer service and client retention strategies is preferred.

Responsibilities:

• Receive and review study briefings to understand requirements and timelines.
• Contact site clients to discuss study details and confirm receipt of critical information.
• Serve as primary contact for site clients during selection stages.
• Regularly update the Clinical Data Integration team on client preferences and concerns.
• Maintain records of all client interactions in CRM.
• Onboard assigned clients efficiently, ensuring necessary information is provided.
• Work on client retention and satisfaction strategies throughout the trial process.
• Escalate issues to management for prompt resolution.