ApplyTravel Agent - Manager Quality Control, Ticketing and Operations Support
Posted 3 months agoViewed
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💎 Seniority level: Manager, At least 5 years
📍 Location: United States
🔍 Industry: Corporate travel management
🏢 Company: Teplis Travel
⏳ Experience: At least 5 years
🪄 Skills: LeadershipOperations ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite
Requirements:
- At least 5 years of ticketing experience on Travelport Worldspan.
- Proficient in Microsoft Office.
- Experience with Sabre and Travelport is a plus.
- Prior experience with automated QC programs is desired but not required.
- Prior experience with unused ticketing programs is desired but not required.
Responsibilities:
- Issue tickets that cannot be processed by automated ticketing while adhering to industry rules and regulations.
- Ensure all airline-specific and client-specific entries are included.
- Work with and coach agents on records with missing or incorrect entries.
- Manage the unused ticket process, verifying correct routing to profiles and distributing unused ticket reports.
- Handle the exception process, obtaining and tracking necessary waivers.
- Manage name change processes for key accounts.
- Conduct research on various ticketing and operations questions.
- Be an integral part of the operations leadership team.
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