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Senior Technical Support Engineer

Posted 2024-09-20

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💎 Seniority level: Senior, 5+ years

📍 Location: Bulgaria

🔍 Industry: Payment service provider

🏢 Company: emerchantpay

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: HTMLCSSJavascriptCommunication SkillsJavaScript

Requirements:
  • 5+ years in a similar position.
  • Familiarity with HTTP/HTTPS, FTP/SFTP, SSL/TLS, and TCP/IP.
  • Knowledge of the client/server model.
  • Skills in HTML, CSS, and JavaScript.
  • Familiarity with MS Office applications.
  • Highly proficient in spoken and written English.
  • Enthusiastic team player with excellent communication skills.
Responsibilities:
  • Provide professional technical support to clients and partners.
  • Perform technical administration of various systems such as Payment Gateway, eWallet, and CRM.
  • Support and monitor system applications and assist clients during integration.
  • Troubleshoot and resolve issues in a timely manner, interacting with other teams as needed.
  • Oversee the tracking and resolution of issues logged internally and by clients.
  • Participate in weekly product releases, execute tests, and report results.
  • Comply with ISO and PCI DSS standards.
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