Functional Analyst

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Requirements:

• 2+ years’ professional experience working as a team member of software implementations.
• 2+ years’ domain experience with procurement software such as Supplier Information Management or P2P (Coupa, Ariba, Basware, Ivalua etc.).
• Desirable to have 2+ years’ experience with procurement/supply chain processes and data in ERPs and other systems (SAP, Oracle, JDE, PeopleSoft, etc.).
• Experience delivering the build of SaaS products aligned to customer requirements and business processes.
• Strong understanding and hands-on experience with SaaS products.
• Understanding of the principles of scripting languages, SQL, APIs and data models.
• Experience working in an environment with software development and web technologies.
• Excellent client-facing and internal communication skills.
• Outstanding organizational skills including attention to detail and multi-tasking skills.
• Strong practical experience with Microsoft Office.
• Strong written and verbal communication skills.

Responsibilities:

• You will be responsible for the success of solution implementation of the HICX platform across multiple customers.
• You will own the delivery of the solution implementation, working closely with project managers and solution architects.
• This is a customer facing role working with HICX’s fortune 5000 customers.
• The role will include managing a small team of analysts and technical consultants under the guidance of the Solution Architect.
• If required, you will be expected to support sales teams to build demos and by providing solution expertise.
• Serve as a subject matter expert on our platform, staying up-to-date with the latest features and enhancements.
• Provide solutions to configure, customize and integrate with our products.
• Implement configuration and execute testing, support the customer during User Acceptance Testing.
• Demonstrate excellent customer facing skills, meeting with customers both in-person and virtually to drive out elements of detailed design and advise on transforming business practices in accordance with software design.
• Lead teams during the implementation process, ensuring successful implementation and user onboarding.
• Stay informed about industry trends and best practices in supplier management and contribute to thought leadership initiatives.
• Provide post-sales support, addressing any technical questions or issues that arise during and after implementation.
• Provide overall leadership for the solution scope of customer projects and be able to work with minimal supervision, reporting to the project manager taking guidance from the Solution Architect.
• Work with project managers to serve as the subject matter expert on implementation requirements and relevant technical information.
• Identify technical challenges and provide recommendations for improvement, focusing on customer satisfaction and efficiency.