Mission Success Lead

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Requirements:

• 2+ years experience deploying SaaS software.
• A mission domain expert with 5+ years of mission user experience, intelligence domain knowledge, or military service.
• You understand our partners' needs and challenges because you lived them.
• A motivated problem solver who takes ownership, acts with urgency, and is comfortable with ambiguity.
• Previous experience owning customer renewal and expansion cycles.
• U.S. Person status is required as this position will require the ability to access U.S. only data systems.
• Must have an active Top Secret Security Clearance or have held one previously.
• Ability to receive an SCI nomination is required.

Responsibilities:

• Own the delivery of capabilities outlined within contracted periods of performances (POPs); whether it be a 6-month pilot, 12-month period of performance, or multi-year program of record.
• Go above and beyond to exceed customer expectations, and over-deliver to the point where continuing to partner with us is a no-brainer.
• Deeply understand the mission sets and pain points of our users so that we can tackle their challenges using a combination of Vannevar’s capabilities.
• Go to where the users are. To best understand how Vannevar can provide value, we need to sit in the same spaces as our users.
• Help us build world-class software. While product and engineering teams speak with customers directly, mission success is often our eyes and ears for on-the-ground reality.
• Direct resources as needed, whether that be onsite embedded personnel, product managers, engineers or other mission personnel.