Customer Experience Enablement Specialist

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Requirements:

• 2+ years of enablement or operations experience.
• Proven ability to work cross-functionally to understand business requirements.
• Familiar with Google Suite.
• Strong project management skills, task organization, and attention to detail.
• Clear communicator with excellent written, verbal, and listening skills.
• Bachelor’s degree or equivalent industry experience.
• Previous experience in a startup is a plus!

Responsibilities:

• Manage the process and fulfillment of customer reference requests for all segments.
• Collect and synthesize updates and requests for the Customer Experience Organization through a weekly newsletter.
• Maintain Customer Experience knowledge base system, including adding resources and performing quarterly audits for accuracy.
• Facilitate large CX internal meetings, including scheduling and planning trainings.
• Coordinate logistics for client health fairs and ensure mid-market perspectives are included in projects.
• Assist with process improvements through feedback form requests.