Staff Product Designer (L4)

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Requirements:

• Demonstrated ability to lead and refine comprehensive user-centered designs, guiding junior designers and collaborating seamlessly with cross-functional teams to ensure exceptional user experiences across products.
• Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs.
• A portfolio showcasing a breadth and depth of projects that highlight mastery in tackling complex design challenges, with a focus on driving strategic design decisions and delivering impactful solutions.
• Actively advocates for and implements best practices in design and research methodologies, influencing organizational strategy and decision-making at a senior level.
• Strong ability to provide guidance and mentorship to peers of all levels, fostering a culture of continuous improvement through constructive feedback and effective communication.
• Strong communication, facilitation, and presentation skills.
• Proven ability to excel in fast-paced environments, with a track record of driving initiatives forward with resilience and adaptability.

Responsibilities:

• Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer and customer experiences.
• Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
• Collaborate with our product partners to understand customer needs, design products and workflows to unlock their potential.
• Partner with Tech Leads and Product Managers to align on scope. Break down complex problems into manageable parts, and articulate the impact of each part.
• Collaborate with other Product Designers, providing constructive, and motivating feedback that helps improve their skills and the outcome of their work.
• Actively participate in design critiques to ensure consistency across Twilio products.
• Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process.