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Product Advocate

Posted 2024-09-04

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💎 Seniority level: Middle, 3+ years

📍 Location: Philippines, Colombia, Mexico

🔍 Industry: B2B Sales and Marketing Solutions

🏢 Company: Apollo.io👥 501-1000💰 $100.0m Series D on 2023-08-29Software Development

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: SalesforceCommunication SkillsAnalytical SkillsCollaborationC (Programming language)

Requirements:
  • Empathetic to customer needs and motivated to understand customer questions.
  • 3+ years of experience in customer support, technical support, or similar roles.
  • Experience with Salesforce, Zendesk, or Intercom.
  • Excellent written and verbal English communication skills.
  • Availability to work on weekends.
Responsibilities:
  • Apply knowledge to analyze, diagnose, recommend, and resolve customer issues.
  • Ensure client satisfaction and success.
  • Capture revenue opportunities by influencing conversions and building brand affinity.
  • Educate customers to optimize their results.
  • Deliver feedback to Product teams.
  • Drive adoption within customer accounts.
  • Provide timely replies and accurate answers to customer inquiries.
  • Escalate technical issues to Technical Support.
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