Product Advocate

Posted 3 months agoInactiveViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: Philippines, Colombia, Mexico

🔍 Industry: Go-to-market solutions for revenue teams

🏢 Company: Apollo.io👥 501-1000💰 $100,000,000 Series D over 1 year agoSoftware Development

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingTechnical supportCustomer support

Requirements:

Empathetic to customer needs, with an intrinsic motivation to understand the questions that customers ask and why
3+ years of experience in customer support, technical support, or similar customer-facing roles
Experience with Salesforce, Zendesk, or Intercom
Excellent written and verbal English communication skills
Availability to work on weekends

Responsibilities:

Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests
Go above and beyond to ensure client satisfaction and success
Capture revenue opportunities through influencing high-velocity conversions and building brand affinity
Educate customers to the best of their capabilities to optimize their results
Make customers’ voices heard by delivering feedback and recommendations to our Product teams
Drive adoption and expanded usage of our platform within customer accounts
Understand the Apollo product and strategies to contribute constructively to every situation that a customer encounters
Provide first replies within 1 minute in chat and 1-2 hours in email and provide fast and accurate answers to the customer’s inquiry
Escalate issues that require more in-depth technical investigation to Technical Support

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