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Customer Care Representative

Posted 2024-08-23

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💎 Seniority level: Entry

💸 Salary: 100000 - 120000 USD per year

🔍 Industry: Home repair, renovation, and maintenance services

🏢 Company: BOSSCAT

🗣️ Languages: English

🪄 Skills: Problem SolvingMultitasking

Requirements:
  • Highly tuned and professional communication skills for voice, email and chat.
  • Active listening skills and ability to communicate updates and solutions.
  • Energetic, positive, and fresh approach to customer inquiries and requests.
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to influence stakeholders and coordinate solutions through completion.
  • Experience with CRM tools preferred.
  • Residential real estate sales experience preferred.
  • Associates degree preferred.
  • Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences.
Responsibilities:
  • To be the first responder of customer inquiries via phone, email, and chat.
  • Listen, identify, and assess each customer’s need to offer a solution that empowers them to use our services.
  • Create customer relationships with trust, accuracy, and proactive assistance to build a portfolio of customer accounts.
  • Provide accurate information and proactive updates coordinating product, operations and field team technology and support.
  • Achieve/exceed individual and team customer satisfaction and quality targets.
  • Provide attentive and action-based solutions for customer escalations, ensuring high quality responses, follow up and customer satisfaction through resolution.
  • Maintain active records and internal coordination of each interaction to ensure timely and accurate follow up.
  • Participate in bi-weekly call and text calibration meetings to identify recurring process and training opportunities to implement solutions for continuous improvement.
  • Escalate unaddressed process, training and communication needs to ensure continuous improvement and industry leading reputation for the company.
  • Continuously assess and offer feedback on procedures, training and policies to ensure growth for the company and customer satisfaction at each point of engagement.
  • Live our values of customer-first approach in all communications and actions.
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