Patient Financial Services Specialist I - (REMOTE)

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Requirements:

• High school graduate or GED equivalent.
• Medical collections and insurance experience.
• Strong customer service skills.
• Self-starter.
• Excellent telephone etiquette.
• Computer literate/typing skills.
• Common knowledge of collection laws.
• Minimum 1 year experience required.

Responsibilities:

• Researches billing disputes.
• Demonstrates knowledge of insurance processing guidelines and uses knowledge to explain EOBs and patient balances to patients.
• Initiates corrections on accounts when balances are incorrect.
• Escalates trends to manager.
• Makes outbound calls to guarantors to initiate collections on outstanding balances.
• Explains balances to patients, initiates payment plans, and collects outstanding balances.