Customer Success Advisor

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Requirements:

• Exceptional communication skills, both verbal and written.
• Exceptional interpersonal skills and networking ability.
• Strong command of both English and Spanish languages.
• Ability to simplify complex/technical issues for clients.
• Strong attention to detail and analytical skills.
• Empathy and passion for delivering excellent service to clients.
• Driven, self-motivated, collaborative, and highly flexible.
• Self-learner, and an avid problem-solver.
• Knowledge of Bitcoin and Fiat currency payment rails.
• Well-versed in local and regional knowledge.

Responsibilities:

• Liaise with suppliers, maintain canteen and stationery stock levels, process supplier invoices, and handle vendor onboarding.
• Manage the HQ Onsite Calendar, assist with Visa applications, book catering, and ensure necessary resources are available for events.
• Assist in planning and delivering events and entertaining VIP visits.
• Support the HQ Support Manager with unplanned tasks from daily operations.