Member Support Specialist

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Requirements:

• Excellent customer service skills.
• Ability to simplify information and communicate effectively, both verbal and written.
• Strong time management skills.
• Positive attitude and sensitivity to member needs, extremely empathetic and patient.
• Tech savvy, with familiarity in Android and iOS mobile technology.
• Self-motivated and goal-oriented.
• High degree of professionalism and collaborative attitude.
• Problem-solving ability and high attention to detail.
• Bilingual, English and Spanish is a plus.

Responsibilities:

• Work in a fast-paced environment to support Members in the Wellth program.
• Address any questions or tech issues via phone, email, and text.
• Monitor Member adherence and alert medical care teams as necessary.
• Make calls to assist non-adherent Members in getting back on track.