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Tier 2 Customer Support Lead

Posted 4 months ago

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💎 Seniority level: Lead, Two years

🔍 Industry: Healthcare IT

🗣️ Languages: English

⏳ Experience: Two years

Requirements:
The ideal candidate should have two years of related work experience with DrFirst products, services, and tools, in-depth knowledge of DrFirst products, services, and tools, proven customer service and client relations skills in the healthcare industry, excellent analytical and problem-solving skills, exceptional communication and interpersonal skills, ability to work independently and as part of a team, strong time management and organizational skills, passion for the customer experience, demonstrated people leadership abilities, strong PC and internet technology experience, schedule flexibility.
Responsibilities:
As a Tier 2 Customer Support Lead, you will manage a team of Tier 2 Support representatives, guide the team to deliver exceptional customer service, drive efficiency improvements, provide technical expertise and problem-solving, mentor team members, collaborate with other business units to address customer issues, update Standard Operating Procedures, stay up to date on DrFirst products.Apply

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