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Lead Technical Support Engineer

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Requirements:

Minimum 5 years of experience in technical support or support engineering, expertise in DNS and SaaS integration, proficient in debugging and diagnosing issues using monitoring tools, network administration experience, familiarity with databases, customer-facing service role experience, empathy for customers, team-oriented interpersonal skills, time management skills.

Responsibilities:

Lead the technical support for Owner.com products, troubleshoot and resolve advanced technical issues, build tools and processes to support customer-facing teams, accelerate bug resolutions by working closely with Product and Engineering teams, create and curate knowledge-base articles and documentation, advocate for customers and influence product direction based on customer feedback.Apply