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Customer Success Manager (Glide)

Posted about 21 hours agoViewed

View full description

🔍 Industry: Fintech

🏢 Company: Pear VC

Requirements:
  • Customer-facing experience at an early-stage company
  • Strong understanding of SaaS business models and large-scale software implementation projects
  • Excellent communication and negotiation skills
  • Technical understanding of fintech products
  • Experience working with agile engineering and design teams
  • Previous experience in a product or customer-facing role at a fintech or FinServ company (Nice-to-Have)
  • Experience with data analysis tools such as SQL (Nice-to-Have)
  • Familiarity with project management tools, customer success software and CRM systems (Nice-to-Have)
  • A collaborative, entrepreneurial spirit (Nice-to-Have)
Responsibilities:
  • Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
  • Work alongside sales team and founders to help close prospective customers
  • Oversee customer account management, including formal communications of product updates and roadmaps
  • Analyze customer data to ideate and recommend new features and enhancements
  • Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
  • Identify and develop new business opportunities with existing clients
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