Customer Success Manager - Conduit

Posted about 20 hours agoViewed

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📍 Location: United States, EST

🔍 Industry: HVAC Software

🏢 Company: Pear VC

🗣️ Languages: English

🪄 Skills: Project ManagementData AnalysisAccount ManagementTrainingCRMFinancial analysisCustomer SuccessSaaS

Requirements:

Extensive customer success experience
Experience in B2B SaaS or Home Services
High attention to detail
Exceptional written and verbal communication skills
Proven results in reducing churn and driving account expansion

Responsibilities:

Design and implement onboarding and support platform
Drive strategy for user onboarding and success
Serve as the voice of the customer
Organize Customer Relationship Management system
Develop HVAC training materials
Build client relationships and gather feedback
Lead on-site rollouts with enterprise customers
Support customers through various communication channels
Measure impact using analytics and metrics