Claims Manager, Catastrophe

Posted about 16 hours agoViewed

💎 Seniority level: Manager, 3-5 years

📍 Location: AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, WI

🔍 Industry: Insurance

🏢 Company: Kin Insurance

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: LeadershipProject ManagementPeople ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringOrganizational skillsTime ManagementComplianceInterpersonal skillsTrainingRisk ManagementTeam managementStrategic thinkingFinancial analysis

Requirements:

3-5 years of experience managing first-party property claims for a carrier, with a proven track record of success.
2+ years of second-line management experience strongly preferred.
2+ years of experience organizing, implementing, and leading catastrophe responses for a property claims organization.
Manages workflow and internal/external desk adjuster resources appropriately including staffing, workloads, and performance management when needed.
An inspiring leader with a passion for coaching and mentoring, committed to fostering a collaborative and growth-oriented team culture that promotes professional development and engagement.
A collaborative mindset to brainstorm and listen to others ideas regarding strategy and options.
Currently holds an active Florida or Texas Adjuster’s License, or an adjuster’s license in a reciprocal state, with familiarity in managing compliance with state and federal regulations.
Ability to commit to extended hours, including weekends and holidays, to effectively respond to and manage catastrophic events.

Responsibilities:

Managing and mentoring multiple teams of property claims adjusters fostering a collaborative and high-performance work environment.
Developing and implementing strategies for an effective catastrophe response.
Building and maintaining strong working relationships with departments such as IT, Claims Legal, Marketing, Underwriting, Customer Service, Agency and Vendor Management to align claims strategies with broader company goals.
Tracking and analyzing team performance metrics, proactively identifying trends and addressing any deficiencies to maintain a high standard of work.
Handling escalated issues and offering expert guidance to your team to achieve appropriate, efficient and fair claim resolutions.
Regularly reviewing processes and outcomes, offering recommendations for process improvements and business solutions based on root-cause analysis.

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