Customer Support Specialist

Posted about 16 hours agoViewed

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📍 Location: Ireland, UTC

🔍 Industry: SaaS

🏢 Company: Front

🗣️ Languages: English, French

🪄 Skills: Technical supportDebuggingCustomer supportSaaS

Requirements:

Proven customer service experience in SaaS/tech
Tech-savvy with a desire to improve skills
Ability to identify customer needs and implement solutions
Excellent verbal & written communication
Experience with Front is a plus

Responsibilities:

Ensure 100% success of all customers
Provide timely assistance in support queues
Become an expert on Front's usage
Respond to support inquiries across channels
Debug and report product features
Identify customer challenges and improve processes