ApplyWork in Greece - Portuguese Speaking Customer Service For Telecommunications Com
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💎 Seniority level: Previous experience in customer service
📍 Location: Greece
🔍 Industry: Telecommunications
🏢 Company: Patrique Mercier Recruitment TR
🗣️ Languages: Portuguese, English
⏳ Experience: Previous experience in customer service
🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsInterpersonal skillsFluency in EnglishComputer skillsCRM
Requirements:
- Fluency in Portuguese and English
- Previous experience in customer service, preferably in the telecommunications industry.
- Strong communication and interpersonal skills focused on customer satisfaction.
- Experience with CRM systems and basic computer applications.
- Detail-oriented with excellent organizational skills.
- Able to work independently and excel in a fast-paced environment.
Responsibilities:
- Deliver outstanding customer service to Portuguese-speaking clients via phone, email, and chat.
- Assist customers with inquiries about telecommunications services, billing, and technical support.
- Handle customer complaints and issues with empathy and professionalism, ensuring swift resolution.
- Document customer interactions accurately in the CRM system for follow-up and analysis.
- Collaborate with internal teams to address complex customer queries effectively.
- Stay updated on company products, services, and industry trends to provide informed assistance.
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