Work in Greece - Portuguese Speaking Customer Service for Imperial Brands

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Requirements:

• Fluency in Portuguese and English
• Previous experience in customer service, preferably within the consumer goods or tobacco industry.
• Strong communication skills with a customer-oriented approach.
• Proficient in CRM systems and basic computer applications.
• Detail-oriented, organized, and able to manage multiple inquiries simultaneously.
• Willingness to relocate or work in Greece if not currently residing there.

Responsibilities:

• Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with inquiries about products, services, and order processing.
• Resolve customer complaints promptly and effectively, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for tracking and reporting.
• Collaborate with cross-functional teams to facilitate smooth operations and timely resolution of issues.
• Stay informed about product knowledge, company policies, and industry trends to provide informed assistance.