National Director of Operations

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Requirements:

• Bachelor’s degree from a recognized college/university.
• A minimum of 10 years of experience in an operations capacity or relevant experience.
• Experience in the closing process as a manager, director, or owner.
• Experience working in a high-performance environment (banking, consulting, startup).
• Experience using back-office software is a plus.

Responsibilities:

• Oversee and lead a title team working across different facets of the value chain.
• Manage quality control of the current title pipeline and resource planning.
• Act as an intermediary with our underwriter(s).
• Supervise special projects assigned by the Chief Executive Officer and Chief Operating Officer.
• Search for, interview, and hire new title agents for current and new branches.
• Provide training, onboarding, and ongoing coaching to team members.
• Ensure compliance with our closing process and create a system of continuous checks and balances
• Write and maintain playbooks and compliance manuals.
• Ensure clean process flow and continued enhancement of operations.
• Launch new states and branches across the United States.
• Maintain SLAs with agent, brokerage, and lender partners.
• Ensure client service level arrangements are met.
• Provide expectations to the closing team and accountability for service.
• Ensure timely delivery of closing tasks and documents across our branches.