Customer Support Operations Manager - iGaming

Posted about 21 hours agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States, Canada

🔍 Industry: IGaming

🏢 Company: Superduper

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: BlockchainData AnalysisCustomer serviceComplianceReportingData analytics

Requirements:

3+ years experience in customer support operations or vendor management
Experience with customer support platforms like Intercom or Zendesk
Familiarity with crypto transactions and fraud detection

Responsibilities:

Act as the primary point of contact with the outsourced CS provider
Monitor performance metrics and analyze customer interactions
Train and inform the CS team about products and processes